How to boost customer reactivation with marketing automation?

Last Update: 04 March 2024
How to boost customer reactivation with marketing automation?
How to boost customer reactivation with marketing automation?

Every business’s growth strategy starts with customer reactivation. It involves re-engaging dormant or inactive customers and getting them active again. However, manually reaching out to dormant customers can be time-consuming and inefficient. Marketing automation comes into play here. Using marketing automation, businesses can boost reactivation and regain the attention and loyalty of their dormant customers. In this article, we talk about the importance of reactivation, the benefits of marketing automation, and practical reactivation strategies.

What is Customer Reactivation?

Getting dormant or inactive customers back into your fold is called customer reactivation. It’s possible these customers have made purchases in the past, but haven’t interacted with the business lately. It’s all about reigniting their interest and getting them back to buying or engaging with the brand.

Why Customer Reactivation is important?

The value of reactivating dormant customers cannot be overstated. Customers who already know the brand, have made previous purchases, and are familiar with the products. Businesses can tap into a pool of potential revenue by re-engaging customers. Reactivated customers can also become loyal advocates who refer other people.

Manual reactivation is time-consuming and resource-intensive. Reaching out to dormant customers individually and tailoring communications to them isn’t practical at scale. Generic and non-personalized messages don’t resonate with customers, so response rates are low. Marketing automation plays a big role in streamlining and improving reactivation.

Businesses can automate and personalize their reactivation strategies with marketing automation. Businesses trying to revive dormant customer relationships can benefit from it.

Benefits of Marketing Automation for Reactivation

·  Scalability and efficiency: Marketing automation lets businesses automate repetitive tasks, like sending reactivation emails or triggering specific actions based on customer behavior. Saving time and resources while ensuring a consistent and personalized experience for everyone.

·  Personalization and tailored communications: Businesses can segment their dormant customers based on specific criteria and send them personalized messages based on their preferences, past purchases, or browsing history. By personalizing, you’re more likely to capture customers’ attention and rekindle their interest.

·  Data-driven insights for targeting: Marketing automation provides data and insights on customer behavior, so businesses can identify patterns, preferences, and reactivation triggers. Data analytics can help businesses target dormant customers with relevant and compelling offers, increasing conversions.

Reactivating customers with Marketing Automation

The purpose of this section is to discuss the ways marketing automation can help you reactivate customers. Here’s how:

  1. Customer segmentation and targeted campaigns: Marketing automation platforms let businesses segment dormant customers based on various factors, like purchase history, engagement levels, or demographics. With segmentation, businesses can create reactivation campaigns tailored to each segment’s needs and interests.
  2. Reactivation emails: Marketing automation platforms have email automation built in. You can set up automated email sequences to re-engage dormant customers. A personalized email can include offers, reminders of past purchases, or new product recommendations based on their browsing history.
  3. Personalized content: Marketing automation platforms allow businesses to customize website content, landing pages, and emails based on customer attributes. By presenting relevant and engaging content to each dormant customer, this dynamic personalization enhances the customer experience.
  4. Behavioral triggers and customer journeys: Marketing automation platforms let businesses set up triggers based on customer behavior. The automation can trigger personalized follow-up communications, such as targeted offers or reminders, if a dormant customer visits the website or interacts with an email. Dormant customers get timely, relevant messages this way.
  5. Utilizing data-driven insights: Marketing automation platforms let you look at customer behavior, preferences, and engagement. Businesses can understand their dormant customers’ needs and interests by analyzing this data. By understanding their preferences, you can craft compelling reactivation strategies that increase reengagement.


Effective Strategies for Customer Reactivation

Reactivating dormant customers requires effective strategies. To re-engage your customers, here are a few marketing automation strategies:

1. Re-engagement Email Campaigns

Re-engagement emails can be highly effective at getting dormant customers back to you. Make your subject lines compelling and create a sense of urgency. Include personalized offers or incentives in the email content to entice customers back. Remind customers of their past interactions with the brand. Businesses can set up automated drip campaigns to nurture reactivation over time with a series of emails.

For instance, a clothing retailer can send a re-engagement email to a dormant customer with new arrivals aligned with their past purchases or style preferences. You can include a personalized discount code and a call-to-action to check out the new stuff online.

2. Personalized Recommendations and Product Suggestions

Provide personalized product recommendations based on customer data. Businesses can re-ignite customers’ interest by understanding their preferences and past purchases. Automated tools can generate product recommendations in emails or on the website, converting dormant customers into active ones.

Example: An online bookstore can send a personalized email to a dormant customer recommending new books based on their favorite genres or authors. Direct links to product pages make it easy for customers to explore and buy.

3. Loyalty programs and rewards

Dormant customers can be enticed back by exclusive rewards or benefits. Make a loyalty program that rewards customers for making a purchase or engaging with the brand again. Through marketing automation platforms, businesses can automate the delivery of personalized loyalty offers based on customer behavior, ensuring a seamless, targeted approach to reactivation.

An example: A beauty retailer can offer dormant customers who make a new purchase an exclusive discount or early access to new products. To let dormant customers know they’re eligible, personalized emails can be sent automatically.

4. Campaigns for retargeting and remarketing

Online retargeting and remarketing campaigns can reach dormant customers. Businesses can entice dormant customers to return by showing them ads on sites they visit or social media platforms they use. Businesses can set up dynamic remarketing campaigns and track customer interactions with marketing automation platforms.

Dormant customers can be retargeted with ads featuring products they previously viewed or added to their cart. Ads can appear on other sites or social media platforms, serving as gentle reminders and encouraging them to buy again.

5. Engagement and remarketing on social media

Reengaging dormant customers is easy with social media. Businesses can nurture relationships and create personalized experiences by connecting with them on social media. Create custom audiences based on past interactions and use automation tools to deliver relevant and engaging content to dormant customers.

For instance, a fitness app can retarget dormant users on social media with personalized ads showcasing new workout programs, success stories, and motivational posts. You can include a call-to-action to re-engage with the app.


Usermost’s marketing automation platform helps businesses run customer reactivation campaigns efficiently and effectively. Businesses can automate the entire reactivation process with advanced automation features, from segmenting dormant customers to sending targeted, personalized emails. Usermost lets businesses create re-engagement email campaigns with compelling subject lines and personalized content, offering dormant customers exclusive incentives and offers.